26509 John T. Reid Parkway
Scottsboro, AL 35768
Hours of Operation:
Office; 9:30 am - 5:00 pm Eastern Time Monday through Friday.
It is our goal to answer all emails and phone calls within 2 business firstname.lastname@example.org
(1) When you receive your order and it just isn't what your looking for;International Customers
All items* carry a 30-day money-back guarantee. If within that time, the purchase is returned to us in a resalable condition we will refund your purchase price right away.
(2) If it arrives and you notice that it is defective:
We will send you another with our apologies at no cost to you!
(3) *In the event you ordered a custom product we will accept it as a return only if it has a material defect. If it does, we will replace it. If you are simply not satisfied with the product or it does not fit properly we'll accept your return and apply a 50% credit towards the purchase price.
It is that simple...we want you to receive the best Military product available and be happy with your purchase. MilitaryBest guarantees it!
Our Shipping Costs are based on the dollar amount of the order.
Orders from $0 to $9.99 are shipped for $2.49
Orders from $10 to $14.94 are shipped for $2.99.
Orders from $14.95 to 33.99 are shipped for $3.99
Orders from $34.00 to $49.99 are shipped for $4.99.
Orders from $50 to $75 are shipped for $5.99.
Orders from $75 to $95 are shipped for $6.99.
Our T Shirts and some of the heavier gift items carry an additional shipping charge to offset handling costs and USPS costs. These costs will be reflected in the summation area prior to final checkout for your review.
There will be no inflated shipping and handling charges when you check out.
WE ACCEPT FPO / APO ORDERS. WHEN PLACING FPO / APO ORDERS MARK THE COUNTRY IN THE SHIP TO ADDRESS AS THE UNITED STATES.
NOT INCLUDING FPO/APO CUSTOMERS
We still ship our smaller items such as patches, key rings, decals, etc. free worldwide to APO/FPO addresses. Larger items, BDU's, Caps, Jackets, Flags, License Plate Frames, etc. are charged $11.00 for the first item and $5.00 for each additional heavy item up to a $30.00 maximum. For example if you order 30 caps you would be charged only the $30.00 fee. This covers shipping costs for any amount to any location worldwide. Most Times we ship international orders via USPS Air Mail.
We do reserve the right to decide on the best shipping method. No delivery times are guaranteed for international shipments and delivery overseas cannot be guaranteed. All International orders are shipped First Class mail, no matter what shipping option was chosen. International orders are shipped with the understanding that the purchaser assumes all risks for lost shipments after the shipment leaves the possession of the USPS.
Our shipping policy is simple, and straight to the point. We have
eliminated "Shipping Shock"
OVERNIGHT AND TWO DAY SHIPPING
UPS Overnight Next Day Air Saver shipping is available within the continental United States carries a $45.00 charge. Two day shipping within the continental United States is $29.00. (PLEASE VISIT www.ups.com to take note of UPS HOLIDAYS WHICH WILL IMPACT OVERNIGHT AND 2ND DAY AIR DELIVERIES). MilitaryBest's shipping default is First Class mail. If you desire alternative shipping method you must select such using the shipping drop down menu in the shopping cart.
Watches, Mats, Display cases, Statues and some other items from various drop shippers are only shipped within the United States, we will notify you of those items and apologize for any inconvenience.
Since our normal working hours are Monday through Friday from 9:30am to 5:00pm Eastern, all overnight and next day orders have to be received by 9:00am to be processed the same day the order was placed. If an order was received after this time or during a weekend we will assume that it is to be processed overnight or next day on the following business day.
If by chance we are requested to ship an order overnight or second day and we are out of stock with that item, you will be advised via email and or a phone call at the time the order is reviewed by our shipping department.
We assume no liability for any errors by the carriers of any orders domestic or international.
We expect the vast majority of our items to be shipped within 2 - 3 business days excluding weekends or holidays. When and occasion arises where there is an out of stock item, then the order can be expected to ship within 1-5 weeks depending on the reason for the out of stock issue. Most of the time you'll be informed via email or a phone call as to the stock outage and estimated time of shipment. Other times there will be a partial shipment of the in-stock items. In this scenario, we will ship the back-ordered item(s) separately via USPS First Class Mail, irrespective of the original shipping method on the order.
Due to the large inventory offered at www.militarybest.com there are times when items are discontinued by our suppliers. All efforts will be made to obtain discontinued items from alternative vendors however there may be excessive lead times during the search. If no substitute is found for discontinued stock items then a full refund will be credited back to your account.
We truly appreciate you and your family and are honored to provide an extensive line of Military products.
Bob and Lisa Freeman and Family along with our entire team!
MilitaryBest.com reserves the right to refuse service to any individual or company for any reason.
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