OUR GUARANTEE and SHIPPING POLICY
Guarantee:
(1) All stock items (not custom) carry a 30-day money-back guarantee. If, within that time, the item is returned to us in a resalable condition, we will refund your purchase price less shipping costs and an email will be provided to you notifying you of the refund amount. If you did not provide an email address at the time of placing your order then no other communication regarding your refund will be made.
We regret we CANNOT offer money-back guarantee for CUSTOM EMBROIDERED or PRINTED products unless there is a material defect; however, we may, at management's discretion, refund 50% of the purchase price of a custom item that you are not satisfied with due to buyers regret or ordering mistake.
Any bulk purchases (More than 1dz of any particular SKU or combination of SKU's) that are returned will incur a 15% restocking fee.
(2) If your product arrives and you notice that it is defective, we will send you another at no cost. We will require pictures of the product for validation and training purposes. You may or may not be requested to send the item back.
(3) If you ordered a CUSTOM PRODUCT, we will accept it as a return only if it has a material defect. Customization includes, but is not limited to, caps that are ordered with the addition of officer's insignia (gold or silver braids) added to the bill of a cap. These braids are referred to on our site as "Scrambled Eggs" or "Bolts and Lightning."
(4) Some of our products are shipped by drop shippers. This means the item ships from another location/warehouse. When a drop shipped item is ordered concurrently with stocked items then any expedited shipping requests may be impacted. A drop shipped item ordered in combination with a stocked item will be shipped separately, and one shipment may be sent via standard USPS First Class Mail, while the other item will be shipped utilizing the expedited shipping method selected.
Shipping:
MilitaryBest does not default to any particular shipping method at checkout. You must select your desired method and also check the shipping cost associated with that method prior to making payment.
Just as with most of the country we are experiencing some supply chain disruptions which has impacted availability of some items. If you do place an order and the item(s) are not in stock, we will notify you within 1-2 business days of lack of availability of the item(s). We may or may not have information related to the ETA of stock replenishment.
On March 30, 2020 UPS discontinued its Money Back Guarantee for expedited shipments e.g. Next Day Air and 2nd Day Air services. If you selected one of these shipping methods you should be aware that UPS may or may not meet their delivery guarantee.
USPS, unfortunately, does not guarantee its own delivery time frames as posted on their website. Overall they have been doing a great job but shoppers should know that MilitaryBest can not be responsible for delays or losses of your shipment by the carrier of your choice.
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All posted Shipping method's associated 'transit times' are estimates provided by the carrier and are effective from the time an item or items are processed and shipped. Estimates provided by your selected carrier does NOT include order handling and or processing times. Additionally, several of our items are shipped from Drop Shipper Warehouses around the country which may impact delivery and transit times. Examples of such items are
Printed T Shirts, Watches, Rings, Custom Jewelry and Car Mats..
We expect the vast majority of our items (non-customized products) to be shipped within 1 - 3 business days excluding weekends or holidays. There are times when MilitaryBest as well its suppliers are out of stock, and lead times could be longer, and in some instances weeks. When this occurs you will be notified via telephone or email, and sometimes partial shipments will be made. In the case of a partial shipment, we will ship the back-ordered item(s) separately via USPS First Class Mail, irrespective of the original shipping method on the order.
The following are our posted shipping rates:
Our shipping fees include the Shipping Cost, Internet Processing Fees, Credit Card Fees, Absorbed USPS Loss Fees and Handling costs. First Class Mail Shipment Costs are summarized and posted below for your reference.
Orders from $0 to $9.74 are shipped for $2.99.
Orders from $9.75 to $15.98 are shipped for $5.49.
Orders from $15.99 to $34.99 are shipped for $6.49.
Orders from $35 to $54.99 are shipped for $8.49.
Orders from $55 to $74.99 are shipped for $9.99.
Orders from $75 to $94.99 are shipped for $11.99
Orders from $95 to $114.99 are shipped for $13.99
Orders from $115 to $149.99 are shipped for $16.99
Orders from $150 and up are shipped for $17.99
Priority Mail is a flat fee of $9.99, however, some weighted or drop shipped items will incur an up-charge to this flat fee.
Exceptions for First Class and Priority Mail shipments are posted below:
Jackets, Sweatshirts, Fan-Mats, Statues, T Shirts and some of the heavier and/or more expensive gift items (watches, jewelry etc.) carry an additional shipping charge to offset internet and credit card processing costs as well as USPS or UPS shipping costs. Some items are required to be shipped by UPS Ground. These items are indicated as such on the items order page.
CANADA - We have temporarily disabled ALL international shipping including Canada.
WE ACCEPT FPO / APO ORDERS. WHEN PLACING FPO / APO ORDERS MARK THE COUNTRY IN THE SHIP TO ADDRESS AS THE UNITED STATES.
OVERNIGHT AND TWO DAY SHIPPING
UPS Overnight Next Day Air Saver shipping is available within the continental United States carries a $59.00 charge. Two day shipping within the continental United States is $39.00. (PLEASE VISIT www.ups.com to take note of UPS HOLIDAYS WHICH WILL IMPACT OVERNIGHT AND 2ND DAY AIR DELIVERIES). UPS Overnight and 2nd Day Air deliveries are for business day deliveries and weekends are NOT included as part of Overnight or 2nd Day transit time calculations.
Our normal working hours are Monday through Friday from 8:30am to 4:30pm Eastern, all overnight and next day orders have to be received by 12 Noon to be processed the same day the order was placed. If an order was received after this time, or over the weekend, we will assume that it is to be processed overnight or next day on the following business day. Custom orders are sometimes not able to be shipped utilizing expedited methods the same day they are ordered.
We do NOT offer weekend deliveries through UPS on our site. Any UPS shipping method selected will be delivered on a business day e.g. Monday - Friday. If you need expedited for a weekend delivery, you'll need to contact our offices directly.
UPS Air Saver is the only overnight delivery method we offer at this time and UPS Air Saver means that your product will be delivered by the end of the next business day assuming all other conditions of placing the order are met. Our $59 rate for overnight delivery is an estimate and in most cases no additional charges are necessary. On occasion, however, the shipping destination or/and the weight of an order results in higher UPS overnight costs. If additional charges are necessary due to delivery location or weight you will be contacted and informed of the additional charges necessary to ensure overnight delivery of your order. All4U LLC is not responsible for the lack of delivery of any item due to the fault of any delivery service (UPS or USPS) chosen at checkout.
WE ASSUME NO LIABILITY FOR ANY ERRORS OR LOSSES BY THE CARRIERS OF ANY ORDERS DOMESTIC OR INTERNATIONAL.
Thanks for shopping with us!
Bob and Lisa Freeman
MilitaryBest.com reserves the right to refuse service to any individual or company for any reason.
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