*OUR SHIPPING POLICY:
******COVID Notes from our Management Team******
Our MilitaryBest team is currently operating on a normal schedule. Unless necessary quarantines or local, state and federal directives dictate otherwise we will continue to operate with a normal staffing scenario. Internally, we are sanitizing our facilities daily, practicing social distancing and are wearing protective masks as per CDC guidelines.
We are experiencing some supply chain disruptions which could impact availability of some items. If you do place an order and the item(s) are not in stock, we will notify you within 1-2 business days of lack of availability of the item(s). We may or may not have information related to the ETA of stock replenishment on out of stock items since many of our suppliers are working with limited staff or have closed down completely. We do appreciate your patience and understanding if/when these out of stock scenarios occur.
On March 30, 2020 UPS discontinued its Money Back Guarantee for expedited shipments e.g. Next Day Air and 2nd Day Air services. If you selected one of these shipping methods you should be aware that UPS may or may not meet their delivery guarantee. Should this knowledge change your desire for this expedited service please notify our office immediately for a change in shipping method request.
USPS deliveries appear to be affected by the COVID 19 Pandemic and we have seen some small delays in delivery times by the USPS. Please understand that our MilitaryBest team has NO control over delivery times once we hand over your shipment(s) to the carrier of your choice.
It goes without saying that we pray for all of you, your families and friends, our country and the rest of the world.
All posted Shipping method's associated 'transit times' are estimates provided by the carrier and are effective from the time an item or items are processed and shipped. Estimates provided by your selected carrier does NOT include order handling and or processing times. Additionally, several of our items are shipped from Drop Shipper Warehouses around the country which may impact delivery and transit times. Examples of such items are
Watches, Rings, Custom Jewelry, Car Mats and Cycling Jerseys.
Should you have any questions please feel free to contact our Customer Care team from M-F between 0830 and 1630 CST at 1-866-514-1517.
We expect the vast majority of our items (non-customized products) to be shipped within 1 - 3 business days excluding weekends or holidays. When an occasion arises where there is an out of stock item, the order can be expected to ship within one to two weeks. There are times when suppliers are also out of stock, and lead times could be longer. When this occurs you will be notified via telephone or email, and sometimes partial shipments will be made. In the case of a partial shipment, we will ship the back-ordered item(s) separately via USPS First Class Mail, irrespective of the original shipping method on the order.
Due to the large inventory offered, there are times when items are discontinued by our suppliers. All efforts will be made to obtain discontinued items from alternative vendors; however, there may be excessive lead times during the search. If no substitute is found for discontinued stock items then a full refund will be credited to your account.
(1) All stock items (not custom) carry a 30-day money-back guarantee. If, within that time, the item is returned to us in a resalable condition, we will refund your purchase price less shipping costs and an email will be provided to you notifying you of the refund amount. If you did not provide an email address at the time of placing your order then no other communication regarding your refund will be made.
We regret we CANNOT offer money-back guarantee for CUSTOM EMBROIDERED or PRINTED products unless there is a material defect; however, we may refund 50% of the purchase price of a custom item that you are not satisfied with due to buyers regret or mistake.
Any bulk purchases (More than 1dz of any particular SKU or combination of SKU's) that are returned will incur a 15% restocking fee. This fee also applies to caps ordered with Officers Eggs or back text since those are considered customized items.
(2) If your product arrives and you notice that it is defective, we will send you another at no cost to you. We may require pictures of the product for validation and training purposes.
(3) If you ordered a CUSTOM PRODUCT, we will accept it as a return only if it has a material defect. Customization includes, but is not limited to, caps that are ordered with the addition of officer's insignia (gold or silver braids) added to the bill of a cap. These braids are referred to on our site as "Scrambled Eggs" or "Bolts and Lightning."
(4) Some of our products are shipped by drop shippers. This means the item ships from another location/warehouse. When a drop shipped item is ordered concurrently with stocked items then any expedited shipping requests may be impacted. A drop shipped item ordered in combination with a stocked item will be shipped separately, and one shipment may be sent via standard USPS First Class Mail, while the other item will be shipped utilizing the expedited shipping method selected.
Many people told us that they didn't like the "shipping and handling charge" surprise that they were assessed when they checked out of other sites.
The following are our posted shipping rates:
Our shipping fees include the Shipping Cost, Internet Processing Fees, Credit Card Fees, Absorbed USPS Loss Fees and Handling costs. First Class Mail Shipment Costs are summarized and posted below for your reference.
Orders from $0 to $9.74 are shipped for $2.99.
Orders from $9.75 to $15.98 are shipped for $4.99.
Orders from $15.99 to $34.99 are shipped for $5.99.
Orders from $35 to $54.99 are shipped for $6.99.
Orders from $55 to $74.99 are shipped for $7.99.
Orders from $75 to $94.99 are shipped for $9.99
Orders from $95 to $114.99 are shipped for $11.99
Orders from $115 to $150 are shipped for $14.99
Orders from $150.01 and up are shipped for $16.99
Priority Mail is a flat fee of $9.99
Exceptions for First Class and Priority Mail shipments are posted below:
Jackets, Sweatshirts, Fan-Mats, Statues, T Shirts and some of the heavier and/or more expensive gift items (watches, jewelry etc.) carry an additional shipping charge to offset internet and credit card processing costs as well as USPS or UPS shipping costs. Some items are required to be shipped by UPS Ground. These items are indicated as such on the items order page.
WE ACCEPT FPO / APO ORDERS. WHEN PLACING FPO / APO ORDERS MARK THE COUNTRY IN THE SHIP TO ADDRESS AS THE UNITED STATES.
NOT INCLUDING FPO/APO CUSTOMERS
We ship all of our smaller items such as patches, key rings, decals, etc. for $8.00 to $16.00 overseas depending on the dollar value of the order. Larger items, BDU's, Caps, Jackets, Flags, License Plate Frames, etc. are charged $16.00 and up depending on total order value. Items are offered on MilitaryBest that are 'drop shipped' by 3rd party partners are not offered for International Shipping. Some of the items not available for international shipping are Watches, Bomber Jackets, Rings and other Jewelry. There may be other items sold on MilitaryBest that are also not available for International Shipping.
Many times the shipping costs associated with an international order are not known until time the shipment occurs. At this time if the cost to ship your product(s) exceeds what was collected from you at checkout, you may be contacted to pay the difference.
International deliveries are not guaranteed. We have no control over various countries delivery services. For this reason we advise the 'buyer beware' rule related to International Orders. There are no tracking numbers available for international orders.
OVERNIGHT AND TWO DAY SHIPPING
UPS Overnight Next Day Air Saver shipping is available within the continental United States carries a $59.00 charge. Two day shipping within the continental United States is $39.00. (PLEASE VISIT www.ups.com to take note of UPS HOLIDAYS WHICH WILL IMPACT OVERNIGHT AND 2ND DAY AIR DELIVERIES). MilitaryBest's shipping default is First Class mail. If you desire alternative shipping method you must select such using the shipping drop down menu in the shopping cart. UPS Overnight and 2nd Day Air deliveries are for business day deliveries and weekends are NOT included as part of Overnight or 2nd Day transit time calculations.
Watches, Some T Shirts, Statutes, Jewelry, Car Mats and some other products are not available for International Shipping.
Our normal working hours are Monday through Friday from 8:00am to 5:00pm Eastern, all overnight and next day orders have to be received by 9:00am to be processed the same day the order was placed. If an order was received after this time, or during the weekend, we will assume that it is to be processed overnight or next day on the following business day. Custom orders are sometimes not able to be shipped utilizing expedited methods th same day they are ordered.
We do NOT offer weekend deliveries through UPS on our site. Any UPS shipping method selected will be delivered on a business day e.g. Monday - Friday. If you need expedited for a weekend delivery, you'll need to contact our offices directly.
UPS Air Saver is the only overnight delivery method we offer at this time and UPS Air Saver means that your product will be delivered by the end of the next business day assuming all other conditions of placing the order are met. Our $59 rate for overnight delivery is an estimate and in most cases no additional charges are necessary. On occasion, however, the shipping destination or/and the weight of an order results in higher UPS overnight costs. If additional charges are necessary due to delivery location or weight you will be contacted and informed of the additional charges necessary to ensure overnight delivery of your order. All4U LLC is not responsible for the lack of delivery of any item due to the fault of any delivery service (UPS or USPS) chosen at checkout.
If we are requested to ship an order overnight or second day and we are out of stock with that item you will be advised via email and or a phone call at the time the order is processed.
WE ASSUME NO LIABILITY FOR ANY ERRORS OR LOSSES BY THE CARRIERS OF ANY ORDERS DOMESTIC OR INTERNATIONAL.
Thanks for shopping with us!
Bob and Lisa Freeman
MilitaryBest.com reserves the right to refuse service to any individual or company for any reason.
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